CERAQO / INFORMATION
Warranty & Product Support
Clear product information, written to help you make an informed decision.
Support throughout the product journey.
CERAQO can help with product information, compatibility questions, pre-order updates and issues relating to an order. Contact us before application whenever the intended surface or process is uncertain.
Include these details
- Your order number, if applicable
- The email address used for the order
- Vehicle and surface details
- Existing treatments or repairs
- A clear description of the issue
- Relevant photographs, where useful
Product issues
Stop using or applying the product if you believe it is damaged, incorrectly supplied or unsuitable for the stated use. Keep the packaging, batch information and remaining product while the issue is reviewed.
Warranty and statutory rights
Any express warranty that applies will be described in the terms supplied with the product or order. This page does not create an additional performance guarantee. Your mandatory statutory consumer rights remain unaffected.
Returns
For eligibility, timing and the return process, read the Returns & Refunds page.